When you place an order with PlayLove and process your payment, your credit or debit card details are never stored on our systems. The only information we hold is 1) what products you've ordered and 2) your delivery address so that we know where we need to send the goods to. All payments are securely processed through PrestaShop Checkout and Paypal.
Please contact our Customer support department if you have any questions:
Buyer Protection For Paypal
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection may cover your eligible online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on PayPal's website. Conditions apply.
For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.
Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.
What's not Covered?
Items like real estate, motorized vehicles (of any kind), custom made items, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies. You must open a dispute within 180 days or you will not be covered.
Disputes can be opened for certain, tangible and intangible goods
Full item cost has to be covered in one payment
The buyer can open a dispute within 180 days of the date the payment was made
If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute
Buyers cannot open several disputes for the same payment
If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Limitations apply.
We’re here for you
Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Customer Service.