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Dear customers,

UK deliveries are operating as normal and you should receive your parcel within the estimated times below.

We continue to follow social distancing measures and appreciate your patience if there are slight delays during busy periods.

Please note that deliveries to Europe and the rest of the world have been temporarily suspended.

As always, our Customer Care team are ready to answer any queries and can be reached by emailing info@playlove.co.uk

Thank you

UK Delivery Options

Royal Mail Delivery Options

We aim to dispatch all Royal Mail Tracked 24 and Tracked 48 deliveries on the day of ordering, if placed before 7pm Monday to Friday and all Special Delivery orders on the day of ordering if placed before 6pm Monday to Friday. After these times your order will be dispatched on the next working day.

Please note that these parcels take between 1 to 3 working days to arrive so please take any Bank Holiday days into account when planning your order. All orders placed after 7pm on a Friday will be dispatched on the next working day the following week. *Delivery is not guaranteed and is dependent on the Royal Mail.

To keep you informed on the progress of your delivery, you will receive SMS / email updates from Royal Mail as your package makes its way to you. These alerts are automatically sent by Royal Mail and won't be seen by anyone other than the recipient.

Please use your tracking code on the Royal Mail website to view the shipping progress of your order.

Royal Mail Tracked 24/48 Delivery takes 1 working longer to the following locations:

Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

DPD Delivery Options

DPD Choose Delivery Day- Order before 5pm ( Mon - Fri ) for guaranteed delivery on your pre-selected day

You will be given a 1 hour delivery window, which can be rearranged to suit you. Information on how to do this can be found on your text message/email notifications from DPD. Or alternatively, contact our Customer Care team.

DPD Express - Order before 5pm ( Mon - Fri ) for guaranteed next working day delivery.

Orders placed after 5pm will be dispatched the next working day.

You will be given a 1 hour delivery window, which can be rearranged to suit you. Information on how to do this can be found on your text message/email notifications from DPD. Or alternatively, contact our Customer Care team.

Orders placed after 5pm Friday will be dispatched the next working day.

DPD Express delivery is not available on weekends or bank holidays. Orders placed on either weekends or bank holidays will be dispatched the next working day.

DPD Saturday / Sunday Delivery - Orders placed before 5 pm (Mon - Fri) will be delivered the following weekend. Any orders made after 5 pm Friday will be dispatched for the weekend a week later.

If you are not in when the delivery is attempted by DPD on Saturday, the delivery will be re-attempted Sunday.  If you are not in when the delivery is attempted by DPD on Sunday, the delivery will be re-attempted the next working day.

Service only available Mon - Fri.

DPD Freight - Orders placed before 4pm (Mon - Fri) for dispatch the same day. Delivery will be made in one working day. This does not include weekends / bank holidays.

DPD Freight Sat / Sun - Order before 4pm (Mon - Fri) for dispatch the following Friday. Delivery will be made on the day of your choice. Charges may apply.

DPD will contact you directly via SMS / email to arrange a delivery window.

If multiple items are included in the delivery, we will attempt to send out in one package. However if this is not possible, we will dispatch the additional goods in a separate parcel on another delivery service. No extra charge will be made.

*DPD freight is only available on selected high value products.

*Should the delivery address not be on the ground floor, we advise that you contact our Customer Care Department prior to ordering, to discuss delivery.

 

DPD delivery services have limited availability in the below postcodes.

You may place an order using DPD as your delivery service if you live in the below postcodes. However please note if you live in one of the below postcodes an alternative delivery option will be automatically assigned by DPD. We have no control over what alternative delivery service is assigned.

Northern Ireland: BT1-94

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Channel Islands: JE1-5 and GY1-10

Isle of Man: IM1-9 and IM99.

Isles of Scilly: TR21 - TR25.

There may be occasions where not all delivery services are available to your postcode and your postcode is not listed above. If this happens, an alternative delivery option will be assigned by DPD. Please note we have no control over what alternative delivery service will be assigned. Please contact our Customer Care team with any questions.

To see all DPD services available in your area, click here

*If you use the DPD app to change your delivery address, one extra day will be added to your delivery time. This extra delivery day is added by DPD to reprocess your order at their depot. Playlove is not responsible for this extra delivery time